What qualifies as a return

Refunds will not be accepted unless the plugin was faulty due to our development error. For a plugin to be considered faulty it must be broken (original) code, resulting in the product not working as advertised.

How the return process works

  1. Contact
    To request a refund, email hello@hivesocial.co.uk with the subject line 'Return Request - Plugin Name'.  Please provide the email address used to purchase your plugin (or your customer account email address), a brief description detailing the issue you are experiencing and the reason for requesting a return.
     
  2. Inspection
    Upon receiving a Refund Request email, we will conduct a thorough inspection of the code. If the result prove that the product was faulty, then you will be eligible for a full return of that purchase.
     
  3. Refund
    All returns will be refunded to the original form of payment within 3 to 7 business days once a return is established and accepted by both parties. If a return is made, any code from that purchase must be removed from any website and refrained from any future use unless repurchased. You must also destroy any downloaded materials in your possession whether in electronic or printed format, this includes the downloadable .PDF access file.

Inspecting return requests

If the plugin was faulty, it will undergo inspection to confirm the problem. If the inspection determines that the product was faulty, then you will be eligible for a full return of that purchase. However, if the inspection determines that the product was not faulty, and the problem is down to other issues on your Squarespace site, then you will not be eligible for a full return of that purchase.

Denial of a return

Hive Social Ltd still holds the right to deny any return requested based on suspected misuse of the return policy or a problem that was outside of its control (such as a product becoming unusable as a result of changes made to Squarespace’s codebase). 
 

How do I start the return process

To start a return request, simply email hello@hivesocial.co.uk with the following in the subject line 'Return Request - Plugin Name'.  Please provide the email address used to purchase your plugin (or your customer account email address), a brief description detailing the issue you are experiencing and the reason for requesting a return - we'd be happy to work with you through this process.