Frequently Asked Questions


Is Squarespace reliable?

Squarespace is a dedicated hosting platform that has a 99.9% reliabilty record. Like any technology it can fail but their support team is very quick at fixing these. If you think you have a problem with your personal site then their support team can also help you with that.

Do I need prior code knowledge to recieve training?

Simply put, No. You do not need any prior code knowledge to recieve our training. Unless you have requested it then the only training package that will involve code is the Advanced Code training. Even this will be tailored for beginners.

Do I get any material after the training?

Yes, you will get any relevent material that we have put together for you and there is also a great forum run by Squarespace that will provide answers to lots of questions. You can also reach us via email or our Facebook page if you have any more questions after the training.

How long are the training sessions?

They are as long as you want them to be. We can train you for an hour or for a week if you really want it. Most people that want specific training get a few hours over skype or phone. Thoses that want a more comprehensive training session will get a day of Face to Face training. If you are not sure then you can email us and we can advise you on this.

Why should we choose Hive Social?

We have over 4 years of experience on the Squarespace platform and if you get our Advance Code Training it will be delivered by our Head of Development who has a Computer Science degree backing up over 6 years of experience in the IT industry.

Where will the training take place?

Anywhere. Thats the simple answer. We can train you over the phone or skype. We can train you at your home, Face to Face or we can hire out a meeting room at a venue of your choice. We will even travel abroad if need be but this will increase the training cost.

Do you do discounts for group training?

Yes, we can do group training and the cost will be calculated when we know where the training will be held and how many people will be attending. We do offer discounts for group training.

If I am ill on the training day can I get a refund?

If the training is a phone call or a skype call then this is easy to reschedule and will not cost you anything to do so. If you are ill or can't attend the training session and a venue, training room, travel or accomidation has been prior booked then this will not be refunded and you may be charged for other costs incured.